October 2013

My Account · Hold and Overdue Notification

The Library offers a variety of ways to find out when the materials you put on hold are available (or when—whoops!—your items are overdue):

Email

To have your courtesy, hold and overdue notices delivered directly to your inbox, use our online form, contact the Library by phone (513-369-6900) or visit any of our neighborhood branches.

To ensure that your spam-filtering software does not block the email notices, please configure your spam filter to receive messages from the following email address: patronnotices@cincinnatilibrary.org. Our automated notification system starts sending out emails at 6:00 a.m. every day.

If you choose to subscribe to this service, your email address will only be used for Library correspondence. It will not be sold or given to third parties. We will not subsequently change the way in which we use your personal information.

Text Message

To have your courtesy, hold and overdue notices delivered to your cell phone or mobile device via text message, use our online form, contact the Library by phone (513-369-6913), or visit any of our neighborhood branches.

You will need your cell phone number and cell carrier's domain name. Our automated notification system starts sending out text messages at 6:00 a.m. every day.

Although the Library does not charge for text message alerts, you may see a charge for incoming text messages at a rate determined by your cell phone carrier. In many cases, there is a character limit on text messages (typically 140-160 characters, including spaces). Each carrier handles this situation differently. Some customers with character limits won’t see the full text in the notice. Other providers break the notice up into separate text messages.

Telephone

To have your hold and overdue notices delivered directly to your answering machine, use our online form, contact the Library by phone (513-369-6913), or visit any of our neighborhood branches.

Our automated telephone notification system places calls between 10:00 a.m. - 9:00 p.m. every day. If you are not home during those times, you must have an answering machine or voicemail.

Please note: courtesy notices are only delivered via email or text.