WiFi

Frequently-Asked-Questions About WiFi

What is WiFi?

WiFi (Wireless Fidelity) allows you to connect to the Internet without wires using your own portable device such as a laptop.

How can I use wireless Internet at the Library?

Most users can bring their wireless-enabled laptop computer to the Library and turn it on. If you are a first-time user, follow the setup instructions from Cincinnati Bell. Pamphlets outlining the setup instructions are also available at the Circulation desks at each library.

If you are already setup, launch your browser and enter the URL http://www.cincinnatibell.com/residential/internet/. If your laptop does not have wireless built-in, you must purchase a WiFi-compatible Network Interface Card (NIC) that is 802.11b compliant. We cannot guarantee your equipment will work with the wireless network.

What equipment do I need and how do I set up my device?

This information is outlined on Cincinnati Bell’s site under requirements.

How much does it cost?

Cincinnati Bell’s WiFi Service is currently free for all customers who use ZoomTown with FUSE. If you have Zoomtown through another Internet Service Provider, you will need to order the WiFi service. If you aren’t a customer there are two service offerings:

• 1 hour (60 consecutive minutes of web surfing) for $4.95
• 24 Hours (24 consecutive hours of web surfing) for $9.95

Where can I plug in my laptop?

You can use available power outlets wherever the cord does not present a trip hazard or block access for customers or staff. Bring a fully charged battery in case electric outlets are not available.

Do I need a library card?

No, you don’t need a library card to use the service.

Can I search the Library Catalog and special databases using wireless?

Absolutely! Links to our catalog and collection of databases can be found on our homepage. Because the wireless service is on an indepedent network, you will be treated as a remote user when using the databases. Remote access to a few databases in our collection is not available--you will need to access those databases via a computer terminal in the branch or department.

Can I print while using wireless?

Printing is not available. If you need to print, please save your work to disk or email files to yourself, then login to a library workstation and send print jobs to a printer.

Am I allowed to use my notebook speakers?

Please access Internet applications with sound using your headphones. We do not provide headphones.

Are there any restrictions on my use of the Internet?

Internet users in the children’s area of any of our agencies are not permitted to access Internet sites which may be unsuitable for minors. Users in all areas of Library locations may not use Internet sessions in a manner that is deliberately offensive or creates a hostile or intimidating environment. While accessing the Internet at the Library, users must comply with all applicable federal, state and local laws. Wireless users agree to abide by The Public Library of Cincinnati and Hamilton County’s Standards of Library Behavior.

Is wireless access filtered or unfiltered?

WiFi access on your laptop is unfiltered. Internet access through Library computers is filtered.

Is my information safe while using wireless?

To protect the information on your laptop, we strongly encourage the use of security measures such as virus protection software and a personal firewall. Security measures are the sole responsibility of the laptop user. The Library is not responsible for any loss of information or damage to your laptop that might result from using the wireless network or other facilities of the library. More information is outlined in the FAQ’s on Cincinnati Bell’s site.

Can Library staff help configure my computer?

You are responsible for understanding how to configure your own equipment. Check your equipment’s manual. We cannot be responsible for any changes you make to your computer’s settings. If you need additional assistance, you may need to contact the hardware or software manufacturer. More information is available on Cincinnati Bell’s site.

What happens if I have a problem or questions about the Library’s WiFi service?

Contact the Cincinnati Bell Help Desk Desk (513-397-7922) from 7:00 a.m.-midnight, seven days a week.