August 2017

About Us · Employee Engagement

The Public Library of Cincinnati and Hamilton County surveyed staff in January of 2016 after the Senior Leadership Team made it one of their goals to become a top workplace in Cincinnati. The survey was intended to better understand how Library staff defines a top workplace. Answers were given anonymously. 83 percent of staff participated. The results and reports are included in the links below.

Once the results were analyzed, the Library organized a Task Force of employees from various branches and departments who prioritized the results and implemented initiatives to address concerns raised in the survey. The Task Force held six sessions where employees were invited to talk openly and freely with Senior Leadership. The Task Force also created a list of 39 recommendations on varying issues from the survey, including:

  • Implementing a senior leadership open door policy
  • Having staff listening sessions on several topics and changes
  • Compensation changes
  • Overhauling internal communications
  • Re-designing the employee Intranet
  • Creating a staff morale team
  • Enhancing the staff recognition process
  • Modifying personal appearance guidelines
  • Re-evaluating branch staffing
  • Updating the employee onboarding process

As of March 2017, all of these recommendations have been addressed or are in process. A follow-up survey is scheduled for November 2017.

Staff Engagement Survey Results

Task Force Recommendation and Progress