The Public Library of Cincinnati and Hamilton County
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July 2011

HelpNow · Frequently Asked Questions

What is HelpNow?

HelpNow homepage HelpNow homepage

HelpNow is a comprehensive suite of online academic services designed to support many learning needs and styles.

What services does HelpNow offer?

HelpNow provides unique services for each of the three main sources of learning—expert instruction, peer-to-peer collaboration, and self-study.

Expert Help Services

Study Tools

The Live Help service The Live Help service

Collaborative Tools

What services are available for adult learners?

Our Adult Learning Center provides comprehensive academic support from trained adult education specialists in areas such as U.S. Citizenship testing, resume and cover letter assistance, and core skills building.

The Adult Learners service The Adult Learners service

When can I access HelpNow?

Many of the services are available 24/7. The live tutors are available from 2:00 p.m. to 11:00 p.m., seven days a week.

How do I access HelpNow?

From any computer with Internet access, including a library terminal, home computer, or your notebook connected to the Internet at your local coffee shop. All you need is your library card number and PIN.

Who are my tutors?

HelpNow tutors are trained and certified by Brainfuse. All tutors have been cleared with thorough background and reference checks, possess a four-year degree, have prior teaching/tutoring experience, and are U.S. based.

What subjects are offered?

HelpNow is available for K - Adult Learners in the following general subjects: