September 2004

Ask a Librarian · KnowItNow 24×7

What is KnowItNow 24×7?

Through this online service, you can “chat” in real time with professional librarians who are prepared to answer reference questions on a variety of subjects, including history and geography, literature, science and technology, and business. When the librarian finds a website or library resource that answers your question, this information will be “pushed” directly to your web browser. A complete transcript of your session will also be emailed to you.

When is KnowItNow 24×7 available?

The service is available 24 hours a day, 7 days a week, except for the following holidays:

  • New Year’s Day
  • Easter
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Eve Day
  • Christmas Day

Who is eligible to use the service?

Any resident of Ohio. The only information you need to provide is your five-digit zip code. If you provide an email address when you log in, you will receive a complete transcript of your session.

Can I use KnowItNow 24×7 at home?

Absolutely! You can access the service from home, work, school, or any of our libraries.

Are there any technical issues I should be aware of?

You won’t need to download special software or plug-ins to use KnowItNow 24×7; however the service works best with Internet Explorer 4.0 (and above) or Netscape 4.0 (and above).

What about privacy issues?

The Library considers all customer records, including database search records and computer use records to be confidential. We will not distribute or disclose this information to outside parties unless required to do so by State or Federal laws or pursuant to a customer’s consent as outlined in our Confidentiality of Library Records Policy.