September 2014

Ask a Librarian · KnowItNow 24×7

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What is KnowItNow 24×7?

Use KnowItNow 24×7? to chat with librarians who are prepared to answer reference questions on a variety of subjects, including history and geography, literature, science and technology, and business. When the librarian finds a resource that answers your question, the information will be “pushed” directly to your web browser. A complete transcript of your session can also be emailed to you.

When is KnowItNow 24×7 available?

The service is available 24 hours a day, 7 days a week.

Who is eligible to use the service?

Any resident of Ohio.

Can I use KnowItNow 24×7 at home?

Absolutely! You can access the service from home, work, school, or any of our libraries.

What about privacy issues?

The Library considers all customer records, including database search records and computer use records to be confidential. We will not distribute or disclose this information to outside parties unless required to do so by State or Federal laws or pursuant to a customer’s consent as outlined in our Confidentiality of Library Records Policy.