July 2009

Ask a Librarian · Text a Librarian FAQs

How do I send my question to Library staff?

To use the service, start the body of the text with the keyword askus, followed by a space, followed by your question. (For example, askus what are 3 great books on the civil war?). Send your text to 66746.

When should I use the "Text a Librarian" service?

The service is good for quick, simple questions that can be answered with short responses (160 characters or less). More involved questions should be directed to one of our other Ask a Librarian services or via phone (513-369-6900)

Please call 513-369-6900 or contact your local branch for questions about your account, including: information about items you have checked out, fines, and renewals.

What do I need to use this service?

A cell phone enabled to send and receive text messages.

Is "Text a Librarian" free?

Although the Library does not charge for this service, you may see a charge for incoming text messages at a rate determined by your cell phone carrier. In many cases, there is a character limit on text messages (typically 140-160 characters, including spaces). Each carrier handles this situation differently. Some customers with character limits won’t see the full text of the Library’s response to their question. Other providers will break the response up into separate text messages.

How long does it take to receive a reply?

This service is provided during the Main Library hours of operation. We will respond to your question promptly. Questions received after hours will be answered when service hours resume. If you don't receive a response to your question within 48 hours, it may be due to a telecommunications problem, so you may want to resubmit your question to one of our other Ask a Librarian services or via phone (513-369-6900). The library is not responsible for text messages that are not received by the library or delays due to telecommunications carrier or Internet connectivity delays or failures.

Anything else I should know about?

By sending a text message to our "Text a Librarian" service, you give the Public Library of Cincinnati and Hamilton County permission to reply to your text message. Responses will be sent to the phone used to ask the question.