Working at the Library · FAQ’s Application Process and Career Center

Q: I just submitted my application and resume. How do I know that the Library received them?
A: You will receive an acknowledgment of resume receipt, and we will contact you if your qualifications best match current open positions.
Q: Where can I find help when applying online?
A: If problems occur during the application process please contact our Human Resources Department by phone (513-369-6968) or email.
Q: How can I find out if positions are available at specific locations, or in specific departments?
A: Click on “Working at the Library”, which is under “About Us” on our homepage. Then click on “Current Openings”. Open positions are categorized on this page by branch or department.
Q: How can I be sure that a position I find online has not already been filled?
A: Most positions are posted for at least one week; every effort will be made to remove job postings as soon as interviews are scheduled or in some situations, once a candidate has been selected.
Q: I currently work at the Library. How do I apply for other opportunities?
A: Internal applications can be submitted through RUFUS (the staff intranet). Hover over “Our Organization” → ”Human Resources” and click on “Job Openings”, which is under the Recruitment and Selection category. Click on the position for which you wish to apply and follow the application process. An online application/resume must be submitted for any position in which you are interested.
Q: How long can I expect to wait to hear from the Library after submitting an application?
A: You will receive an immediate acknowledgement of application via email when your application has been submitted successfully. A Human Resources Representative will reach out to you, most times via the email you provided on your application, if you are invited to interview.
Q: What is the minimum age requirement for working at the Library?
A: You must be at least 16 years of age to apply for a 12 hour Shelver position.
Q: How can I apply to volunteer at the Library?
A: Please visit our online page for information regarding volunteering at the Library.
Q: How can I apply for an internship or co-op opportunity?
A: The Library does offer internship/practicum opportunities for students. Individuals pursuing degrees in the library field are welcome to submit a proposal for practicums. Such proposals should be submitted to Human Resources for review along with a resume and the school’s internship or practicum guidelines or call 513-369-6946 for more information. Individuals involved in practicums at the Library must comply with all Library policies and will not be compensated by the Library. The Library reserves the right to cancel any practicum, if the individual does not comply with Library policies.
Q: How long will my application remain in the database?
A: Applications will remain in the database for a minimum of two years. A new application must be submitted for each position to which you wish to apply.
Q: What are all the steps involved with applying for a job online?
A: - Submit an application - If selected for an interview, you will be contacted via email or phone. - If selected for a position, an offer is made and is contingent upon passing a drug screen, background check and verified references.
Q: Can I call or email Human Resources to verify that my application and resume were received?
A: Yes, call 513-369-6968 or email Human Resources.
Q: If I have any remaining questions, whom should I contact?
A: Yes, call 513-369-6968 or email Human Resources.
Q: What is the interview process like at the Library?
A: Once an applicant submits an online application, an HR Representative and/or Hiring Manager will review the applicants and the most qualified candidates will be contacted to come in for an interview. Interviews are behavior-based and questions will be asked based on the position for which applied. References may be checked at any stage of the selection process. If a candidate is selected, a background check and drug test are conducted. All employment offers are contingent upon successful completion of a background check, drug test, and new hire paperwork. Once hired, most new employees will attend an orientation at the Main Library.
Q: How should I prepare for an interview?
A: Visit the Main library or branch in which you are interested in working. Prepare by having examples of your past customer service interactions and outcomes. Be prepared to answer questions regarding past work history.
Q: Where are interviews conducted for various Library positions?
A: Many interviews are conducted at the Main Library in downtown Cincinnati, however interviews for branch positions are often conducted at their respective branches.
Q: Are there opportunities for career advancement within the Library system?
A: The Library often has advancement opportunities and we engage in and encourage internal advancement.
Q: Do you have a management-training program?
A: Yes, the Library offers numerous management programs/trainings including, but not limited to; mentoring, a leadership program (a leadership journey that increases team cohesiveness and productivity, communication skills, and assists in conflict and problem resolution), Tomorrow’s Manager Program and in-house/external training opportunities.
Q: Where can I learn about the benefits offered at the Library?
A: A list of benefits offered can be found on our Benefits page.
Q: Does the Library have an employee recognition program?
A: The Library has various programs and teams that promote staff recognition and engagement.
Q: How does the pay scale work?
A: Every position is assigned a pay grade based on the degree of knowledge, accountability and problem solving. Each pay grade has a range of pay from minimum to maximum. Progression within the pay scale is based on performance.
Q: What is it like to work at the Library?
A: The Library is a fast-paced organization focused on friendly, excellent, pro-active customer service at all levels within the organization. If you are innovative, service-oriented and enjoy working in a diverse, dynamic, challenging environment, you will be successful at the Library.

Human Resources Department
The Public Library
of Cincinnati and Hamilton County
800 Vine Street
Cincinnati, Ohio 45202-2009

Telephone: 513-369-6968
TDD: 513-369-4404
Fax: 513-369-3164